Session Times
Physiotherapy sessions are a one on one consultation which is 30 minutes in duration. Your first visit to the clinic will usually be a little longer than this however, as we take a thorough history of your condition, do an assessment and get you started with manual therapy and some home exercises. When attending the clinic for the first time please arrive 5-10 minutes early to fill in some paperwork. Parking in the main car park at North Shore currently is very busy until the new car park is finished. It can take up to ten minutes to find a car spot so please take this into account also.
What to tell us
When telling us about your condition, try to include as much relevant information as you can. Even little pieces of information about your general health and lifestyle may provide some insight into your condition. Some useful things to include are:
- how long the condition has been going
- what you were doing when it started
- what measures you took to address it, e.g. ice, rest etc
- have you encountered it in the past, and if so what treatment did you seek
- what now causes you to experience pain.
What to wear
You should also consider what you might want to wear during your sessions. For foot and ankle conditions the only restrictive item is tight jeans that are unable to be pulled to the knee as calf musculature plays a role on these conditions. Knee conditions require exposure a few inches above the knee so shorts or short tights are good. For back conditions, a sports tank top and tights are ideal and for shoulder and neck conditions a sports tank top will also suffice. We may use towels as draping if required. If at any stage you feel uncomfortable during the sessions please inform the therapist.
Scans/X-rays/Other Investigations
If you have images or reports from recent or past scans then you should bring them along to your consultation. If you no longer have copies of the report then you can call the clinic with details of the name of the imaging company as well as your date of birth and approximate date of the scan and we will be able to obtain the reports on your behalf.
Do I need a referral?
Appointments at the clinic do not require a GP referral unless the condition qualifies as a Workcover injury, as part of a Chronic Disease Management program (CDM), formerly EPC, or falls under a department of veterans’ affairs category. Please inform the therapist if the current condition falls under the Workcover legislation or CDM program as it is important to work out a plan and proper objective goals before we continue with treatment.
Payment
Credit and Debit card facilities are available at the clinic. If you have private Health Insurance which covers physiotherapy, we will claim any rebates granted directly on your behalf, leaving the balance payable after treatment. We’ll claim Work Cover and Veterans Affairs payments directly from the relevant providers leaving no upfront costs. Patients referred under the CDM program will need to cover the cost of the service and claim the benefit from Medicare.
Appointment Reminders
Once you’ve made an appointment, we’ll send a text message reminder the day before your scheduled time. If you have any problem attending we appreciate you contacting us as soon as is possible to reschedule.